If you are not happy with something you bought, you can return an item within thirty(30) calendar days after the day you received it. We will send a full refund (minus your original shipping & handling charges) to your original payment method within fourteen(14) business days after we receive the product.
Ballastdiscount.com reserves the right to charge a restocking fee on all returns including, but not limited to, special made to order items and fixtures. Products must be returned in new unused condition with the original packaging. Ballast products must not have the wires cut.
All returns must be pre-approved in advance and include a copy of the RMA form.
To receive a Returns Material Authorization (RMA) form please email [email protected], you will be contacted with return instructions.
1. Contact us to initiate a return within thrity(30) days of receiving your order.
2. Return item(s) within fourteen(14) days of receiving a Return Merchandise Authorization (RMA) form.
3. Item(s) arrives at lighting-spot.com warehouse.
4. Receive refund within fourteen(14) calendar days.